FAQs

Are all pieces handmade?

All our pieces are designed and handmade in Toronto, Canada. Starting from the initial sketches to assembling every pearl — the meticulous process creates intentional, quality pieces that you can feel proud to wear and cherish for a lifetime.

What is your jewelry made of?

Our pieces are handmade, utilizing a range of exceptional materials such as 18K gold plated sterling silver, 925 sterling silver, freshwater pearls and semi-precious stones. You can find the exact materials used in each of our styles listed on their respective product detail pages.

Do you have a warranty?

Our jewelry is covered by a limited warranty of one year from the date of purchase. This warranty covers any manufacturing defects, including issues with the setting, the clasp, or the pearls themselves. We will repair or replace any defective items at no cost to you, as long as the damage is not the result of normal wear and tear or misuse.

 If you have any questions or concerns about our warranty policy or your purchase, please do not hesitate to contact us. We are always happy to help.

Where are you located?
Akoya Jewelry is based in Toronto, Canada.

Can I cancel my order?
Please make sure that you are in love with everything in your cart before completing your purchase. In case you need to modify your order such as making changes to the shipping address, or cancelling it, please contact us within 24 hours of placing the order.